Returns & Exchanges

At Playtime, we want you to love your new look, which is why we offer a 30-day window for hassle-free returns and exchanges on all unworn fashion items. Simply ensure all original tags are attached and the garments are in their original packaging to qualify for a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack your items in their original box or mailer, ensuring all original tags, labels, and protective packaging are included.

3

Print and Attach Label

Download and print your prepaid shipping label from the portal, then affix it clearly to the outside of your return package.

4

Drop Off and Track

Hand your package to the designated courier or drop it off at an authorized location, then keep your tracking number to monitor your refund status.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing